A. TERMS AND AGREEMENT
This is
a legal agreement. By accessing this web site or using any service provided
herein, you accept and agree to be bound by all the terms and conditions of
this agreement. Please read this entire agreement carefully before accepting
its terms.
General
terms and conditions
1.
Parties of this Agreement are:
(a) A visitor / user to this web site
("YOU"). "You" means
Your Company, its officers, members, agents, if the user is acting on behalf of
other persons or company.
(b) OPERA TRAVEL (Trade name of AnD Opera Travel
Ltd), the owner and operator of this website.
All references to "US", "this website" or "this
site" shall be construed to mean OPERA TRAVEL (Trade name of AnD Opera
Travel Ltd).
2.
Assent to Terms of Use and Amendment: OPERA TRAVEL (Trade name of AnD Opera Travel Ltd) grants a
non-exclusive, non-transferable, and revocable license to You and provides the
services available at this site to You subject to the following terms and
conditions. We may amend these terms and conditions from time to time without
notice to you. You can review the most current version of the terms and conditions
at any time at www.opera-travel.com. In addition, when using particular
services in this site, guidelines or rules may be posted which are applicable
to your use of those services. Your use of this site and your relationship with
www.opera-travel.com
are subject to all guidelines or rules that may be posted from time to
time on the site, which are all incorporated by reference into this agreement.
By using this site, you are agreeing to be bound by all of the terms and
conditions of the most current version of the user agreement and any guidelines
and rules posted on this site. If you do not agree to be bound by this agreement,
do not use this site.
3.
Entire Agreement: This
"TERMS OF USE" Agreement will be expressly incorporated by reference
in each and every agreement between You and OPERA TRAVEL (AnD Opera Travel Ltd)
It supersedes any and all prior and existing agreements, whether oral or in
writing, between You and OPERA TRAVEL
(AnD Opera Travel Ltd) with respect to
the subjects addressed in this "TERMS OF USE" Agreement and constitutes
the entire agreement between the parties with respect to those subjects.
4. Prohibited Conduct: You
agree (i) not to use this site to upload or distribute in any way files that
contain viruses, corrupted files, or any other similar software or programs
that may damage the operation of another's computer; (ii) not to interfere or disrupt
this site or any networks connected to this site; (iii)not to use any device,
software or routine or attempt to interfere with the proper functioning of this
site or any transactions being offered at this site; (iv) not to take any
action that imposes an unreasonable or disproportionately large load on OPERA
TRAVEL (AnD Opera Travel Ltd)'s infrastructure; (v) not to use this site to
collect or harvest personal information, including, without limitation,
financial information, about other participants at this site; and (vi) not to
impersonate any person or entity or falsely state or otherwise misrepresent
Your affiliation with a person or entity. You agree not to use the services,
products, or downloads available at this site for illegal purposes, and to
comply with all regulations, policies and procedures of networks connected to
this site.
5. Compliance with Laws: You shall comply with all applicable
laws and regulations of the Republic of Cyprus (e-Commerce Law: L156(I)/2004 and Amendment Law:
L97(I)/2007 & CTO Travel Agencies - Laws/Regulations/Guidelines) and foreign authorities relating to any
service, product, or download associated with this site
6.
Registration Data and Privacy: Registration may be required for you to download content from this site,
or for your participation in certain services offered at this site. You must
provide certain current, complete, and accurate information about You as
prompted to do so by the New user registration form and maintain and update such registration information
as required to keep such information current, complete and accurate. You
warrant that such data is accurate and current, and that you are authorized to
provide such data. You authorize us to verify such data at any time. If any
registration data that You provide is untrue, inaccurate, not current or
incomplete, OPERA TRAVEL (AnD Opera Travel Ltd) retains the right, in its sole discretion,
to suspend or terminate rights to use the services. Registration Data and
certain other information about you are subject to our Privacy Policy, which
may be accessed from the www.opera-travel.com online bookings page. Solely to
enable OPERA TRAVEL (AnD Opera Travel Ltd) to use information You supply us
internally, so that we are not violating any rights You might have in that information,
You grant to OPERA TRAVEL (AnD Opera Travel Ltd) a nonexclusive license to convert such information into digital format
such that it can be read, utilized and displayed by OPERA TRAVEL (AnD Opera
Travel Ltd) computers or any other technology currently in existence or
hereafter developed capable of utilizing digital information.
7.
Age and Responsibility: You
represent that You are of sufficient legal age to create binding legal
obligations and to be responsible for any contractual and/or financial
liabilities that You may incur as a result of the use of this web site. You
understand that You are financially responsible for all uses of this web site
by You and/or those using your login name and password. Should You have lost or
become aware that an unauthorized person may have access to your login name
and/or password, contact us immediately.
8. Limited
warranties: Whilst we endeavor to ensure
that the information on this website [(excluding user content)] is correct, we
do not warrant its completeness or accuracy; nor do we commit to ensuring that
the website remains available or that the material on the website is kept
up-to-date. To the maximum extent
permitted by applicable law we exclude all representations, warranties and
conditions relating to this website and the use of this website (including,
without limitation, any warranties implied by law of satisfactory quality,
fitness for purpose and/or the use of reasonable care and skill).
9. Limitations of liability: Nothing in these terms and
conditions (or elsewhere on our website) will exclude or limit our liability
for fraud, for death or personal injury caused by our negligence, or for any
other liability which cannot be excluded or limited under applicable law. Subject to this, our liability
to you in relation to the use of our website or under or in connection with
these terms and conditions, whether in contract, tort (including negligence) or
otherwise, will be limited as follows:
(a) to the extent that the
website and the information and services on the website are provided
free-of-charge, we will not be liable for any loss or damage of any nature;]
(b) We will not be liable for
any consequential, indirect or special loss or damage;
(c) We will not be liable for
any loss of profit, income, revenue, anticipated savings, contracts, business,
goodwill, reputation, data, or information;
(d) We will not be liable for
any loss or damage arising out of any event or events beyond our reasonable
control;
(e) Our maximum liability in
relation to any event or series of related events will be limited to 1000 euro.
10. Indemnity: You hereby indemnify us
and undertake to keep us indemnified against any losses, damages, costs,
liabilities and expenses (including without limitation legal expenses and any
amounts paid by us to a third party in settlement of a claim or dispute on the
advice of our legal advisers) incurred or suffered by us arising out of any
breach by you of any provision of these terms and conditions, [or arising out
of any claim that you have breached any provision of these terms and
conditions].
11. Breaches of these terms
and conditions: Without prejudice to our other rights under these terms
and conditions, if you breach these terms and conditions in any way, we may
take such action as we deem appropriate to deal with the breach, including
suspending your access to the website, prohibiting you from accessing the
website, blocking computers using your IP address from accessing the website,
contacting your internet service provider to request that they block your
access to the website and/or bringing court proceedings against you. 12. Assignment: We may transfer, sub-contract or otherwise deal with our rights and/or obligations under these terms and conditions without notifying you or obtaining your consent. You may not transfer, sub-contract or otherwise deal with your rights and/or obligations under these terms and conditions. 13. You Order: Our system will save your bookings in your Member Account, where you will be able to review and check your current and old bookings as often as you like. 14. Severability: If a provision of these terms and conditions is
determined by any court or other competent authority to be unlawful and/or
unenforceable, the other provisions will continue in effect. If any unlawful
and/or unenforceable provision would be lawful or enforceable if part of it
were deleted, that part will be deemed to be deleted, and the rest of the
provision will continue in effect.
15. Exclusion of third party
rights: These
terms and conditions are for the benefit of you and us, and are not intended to
benefit any third party or be enforceable by any third party. The exercise of
our and your rights in relation to these terms and conditions is not subject to
the consent of any third party.
16. Entire agreement: These terms and
conditions constitute the entire agreement between you and us in relation to
your use of our website, and supersede all previous agreements in respect of
your use of this website. Any record you may require in relation to services
purchased through our website may be available to you upon request. You may contact our office
for further assistance. At the moment all references are kept in our
back-office for accounting purposes and for future reference.
17. Law and jurisdiction: These terms and conditions will be governed by and
construed in accordance with Cypriot law, and any disputes relating to these
terms and conditions will be subject to the [non-]exclusive jurisdiction of the
courts of Cyprus. 18. Language: For the moment all information is in English. Any contract that may need to be completed or reservation form and/or any enquiry will be in English. Upon request, we may apply the Greek language in certain fields, such as correspondence and communication with our office. Most importantly, at the time of reservation – all names must be entered in English Capital letters, as they appear on your travel documents – Passports and Identity Cards where applicable. 19. Changes and Cancellations after payments: Up to 14 days after the on line payment of your flights, hotel or excursion package, if you wish you can cancel or amend your reservation. You can submit your written request to info@opera-travel.com. Any ticket or hotel change or cancellation suggests an extra services charge of 10 Euros from our company, which is separate from any kind of fees or penalties imposed by the supplier (airline/ hotel). Any changes or cancelation for excursions packages are subject to the following cancellation charges. All cancellations made more than 30 days prior to departure will incur the cancellation charge of EUR 10.00 per person. All cancellations made within the period of 30 to 14 days prior to departure will incur a cancellation charge of 30% of the total excursion cost. ·All cancellations made within 14 days prior to departure are fully non-refundable and will incur a cancellation charge of 100% of the total of the excursion cost.
20. Customer Service : If you have any queries please contact Customer Service info@opera-travel.com or call us on +357-25341174. 21. Complains: All companies involving, the flights, hotels reservations, excursions packages or other services provided by us through this web site should be addressed as soon as possible and the latest 10 days after the end of the trip, to the email : di@opera-travel.com, or by phone calling the office 00357 25341174 or Mobile 00357 99662272. B. TERMS AND CONDITIONS
1.
FLIGHT BOOKINGS - TERMS AND CONDITIONS:
-Flight Booking Steps:
1.
Search to show flights.
2.
Select and the option you prefer (book this flight).
3.
Proceed to booking,
-Before
you proceed to booking check flight details and open fare rules.
-Read
the fare rules especially cancellation and changes policy
-If you have not already registered, please
complete your registration, (see registration steps),if you are registered,
please sign in.
4.
Confirm
your booking,
-Enter traveller’s details as written on the passport or ID
(surname / name / date of birth).
- Agree with term and conditions and confirm.
-Your
reservation is confirmed and you will receive an email. 5. Pay on line and you will receive your ticket by email. Air
transportation is subject to the individual terms of the individual air
carriers, which are incorporated herein by reference and made part of the
contract of carriage. Before you proceed to
booking open fare rules and read them carefully, especially cancellation and
changes policy.
Incorporated terms may include, but are not limited to: Liability limitations
for personal injury or death, Baggage liability limitations, Overbooking of flights
and compensation schemes, The right of the carriers to change the terms of the
contract, The right of the carriers to change schedules without notice, Rules
on reconfirmation, check-in times.
You have
the right to inspect the full text of each carrier's applicable terms at its
airport and city ticket offices.
Passenger
shall comply with Government requirements, present exit, entry and other
required documents and arrive at the airport by the time fixed by carrier or,
if no time is fixed, early enough to complete departure procedures.
SERCH
AND AVAILABILITY :
Enter airports (from / to), number of persons , and dates and you get the
available flights sorted by price.
PRICES: All
prices are inclusive of the base fare, the applicable taxes and our service fee.
Prices are in Euro (EUR) unless otherwise provided and are accurate at the time
of booking. If
taxes, fees or charges are introduced or increased the cost of the flight may
be increased to cover this. Once the full price has been paid and tickets have
been issued we will not increase the price to be paid by You unless the carrier
also increases the price of your flight. In this case we reserve the right to
pass the additional cost to You.
FARE
RULES AND REGULATIONS: The
passenger is advised of all important fare rules and regulations. Special
attention should be paid to the so-called "low cost" fares and/or
special offers, which are accompanied by substantial restrictions according to
each carrier's tariff
NON-REF:
This rule means that the fare is not refundable under any circumstances. In
case the very same traveller does not travel on the exact dates and flights
indicated he/she cannot obtain a refund for the said fare. Such fares (tickets)
are also not transferable to other travellers.
CHECK
RULE FOR CHANGE/CANCEL RESTRICTIONS: According to the carrier's fare rules and
regulations any name and/or flight and/or date changes and/or cancellations/amendments
are restricted.
PAYMENT
AND TICKETING MUST
BE MADE WITHIN 1 TO 72 HOURS OF RESERVATION: The issue of ticket(s) and the
payment must be made within a certain time frame from the time the reservation
was made. We shall not accept your booking unless full payment is made. Payment
can be done by Visa and Master debit or credit cards though the secure JCC Gateway
system. A purchase with the name OPERA TRAVEL
will appear in your bank statement. Cash and cheque options are possible
to individuals and/or Travel Agents when affecting a booking and payment in
person at our offices. Such cheque payments are subject to clearance through
our Bank. Payments by special agreement are reserved for pre authorized
accounts and/or Travel Agents. Following
payment we shall process your booking and advise You accordingly. In case of
non-availability we shall recommend alternative options and if not accepted by
You we will refund the amount paid by You immediately.
GROUPS: For
a group of 10 or more passengers please send your request through our site or
call us.
CANCELLATIONS
AND/OR AMENDMENTS: If after
a confirmation has been given You wish to cancel or change your flight
arrangements in any way, including name changes, we will do our utmost to
effect the changes, to the extent permitted by each carrier's fare rules and
regulations. In all such cases, it is mandatory to receive your written request
through our site, or by post, fax or e-mail.
CHANGES
BY US: There
may be occasional and valid reasons, in most cases beyond our control, when
changes have to be made and we reserve the explicit right to do so. We will do
our utmost to notify You of these changes as soon as they are received by the
carrier. If the change is a major one, such as (a) change in the departure time
of over 12 hours or (b) change in the departure or arrival airport, we will let
You know as soon as possible. In such cases, and to the extent permitted by
each carrier, You may accept the change as notified, select an alternative
flight and/or cancel your booking and get full refund.
FORCE
MAJEURE: We will
not be liable for any changes caused by natural disasters, threats of war,
weather conditions, industrial or labour disputes or any similar event(s)
beyond our control.
FLIGHT
DETAILS: There
are occasions when delays may occur. It is your responsibility to reconfirm
your flight, departure and return dates and times. In the case of delays
announced after You have checked in, most airlines will normally offer the
following arrangements: • Between 4 and 6 hours : Light refreshments and/or a snack. • Between 6 and 12 hours : A main meal. • Over 12 hours : Overnight accommodation and overnight kit, if possible. CHILDREN
AND INFANTS: Children
should be more than 2 but less than 12 years of age. Infants are less than 2
years of age. Age requirements refer to the date of return flight. The system will
advise the correct fare for children and/or infants provided a date of birth
has been specified.
UNACCOMPANIED
MINORS: Carriers
normally require special conditions for the transportation of unaccompanied
minors (children) and sometimes may apply a surcharge. In such cases an
Unaccompanied Minor's Form needs to be completed and signed by the parent or
guardian. In addition a recipient adult relative needs to receive the
unaccompanied minor at the arrival airport. Please contact us or speak the
carrier direct for such cases.
CLAIMS: All
claims involving air travel or baggage claims should be addressed to the
carrier and not to us. CONFIRMATION, TICKETS, E-TICKETS AND/OR FLIGHT VOUCHERS: When You book a flight through this site You will receive an immediate confirmation in the form of a Passenger Name Record (PNR). Subject to carriers' restrictions, rules and regulations regarding the booking of seats and issuance of tickets, you shall arrange the payment on line by credit card and issue the tickets within 1 hour to 72 hours as stated on the confirmation email otherwise your booking will be cancelled. When you pay and issue for your booking, applicable, electronic tickets (e-tickets) or flight vouchers will be sent to the e-mail address provided to us. If applicable You must print the e-ticket(s) or Flight Voucher(s) delivered to the e-mail address provided to and present same to the carrier at the airport of departure. In case of printing trouble please contact us immediately for corrective action. A purchase with the name OPERA TRAVEL will appear in your bank statement. 2. HOTEL ACCOMMODATION BOOKING TERMS AND CONDITIONS: -Hotels Booking Steps: 1.
Search to show hotels.
2.
Select the option you prefer and book.
3.
Proceed to booking,
-Before
you proceed to booking check hotel description.
-Select
the type of room you prefer and book.
-If you have not already registered, please
complete your registration, (see registration steps),if you are registered,
please sign in.
4.
Confirm
your booking,
-Enter traveller’s details (surname / name / age).
- Agree with terms / conditions and confirm.
-Your
reservation is confirmed and you will receive an email. 5. Pay on line and you will receive your voucher by email. SERCH
AND AVAILABILITY :
Enter city or country, number of persons , and dates and you get the available
hotels sorted by price. Rooms in red are
on available (on request) All other rooms are available and you can click book now to proceed for booking.
PRICES: All
prices are in Euro (EUR) unless otherwise provided and inclusive of applicable
taxes. Prices are quoted (unless otherwise provided) to cover Room Only or Bed
and Breakfast or Half Board or Full Board or All Inclusive for the total stay.
CHECK-IN
AND CHECK-OUT: Hotel
accommodation prices reflect a 24-hour occupancy of the chosen accommodation.
Check-in and check-out times vary from country to country but normal check-in
times are between 1 to 2 p.m. whilst check-out times are between 10 to 12 a.m.
Earlier check-in or later check-out is possible at the absolute discretion of
the accommodation establishment, at an extra cost and subject to availability
at the time of confirming booking.
STARS OR
CLASS CATEGORY CLASSIFICATIONS: Star
ratings and/or class category classifications may vary in quality from country
to country and, therefore, cannot be relied upon to identify the quality of the
accommodation establishment. A detailed description of each accommodation
establishment, including photos (if applicable), is provided by the system for
your review and check prior to booking and payment.
CLAIMS: All
claims involving hotel accommodation should be addressed to the local
management of the hotel establishment for immediate rectification.
PAYMENT MUST BE MADE WITHIN 1 TO 72 HOURS
OF RESERVATION: The
payment and reconfirmation of the hotel booking must be made within a certain
time frame from the time the reservation was made. We shall
not accept your booking unless full payment is made. Payment can be done by Visa
and Master debit or credit cards though the secure JCC Gateway system. A
purchase with the name OPERA TRAVEL will
appear in your bank statement. Cash and
cheque options are possible to individuals and/or Travel Agents when affecting
a booking and payment in person at our offices. Such cheque payments are
subject to clearance through our Bank. Payments by special agreement are
reserved for pre authorized accounts and/or Travel Agents. Following payment we shall process your booking and advise You accordingly. In case of non-availability we shall recommend alternative options and if not accepted by You we will refund the amount paid by You immediately. GROUPS: For a
group of 10 or more persons please send your request through our site or call
us.
CANCELLATIONS
AND/OR AMENDMENTS: If after
a confirmation has been given You wish to amend your accommodation arrangements
You must submit a written request to us. We shall do our utmost to effect the
change(s) but this is dependent on restrictions set forth by the accommodation
establishments, and may attract a penalty or cancellation fee or the revised
accommodation arrangements may cause an increase in costs. CHANGES BY US: here may be occasional and valid reasons, in most cases beyond our control, when changes have to be made and we reserve the explicit right to do so. In such cases or in the event of a confirmed booking becoming unavailable, for reasons beyond our control, we will do our utmost to notify You as soon this information is received from the supplier. We shall also endeavor to offer alternative accommodation of similar or higher standard at the same location. A full refund will be made immediately to your account if such alternative accommodation is not accepted by You. FORCE
MAJEURE: We will
not be liable for any changes caused by natural disasters, threats of war,
weather conditions, industrial or labour disputes or any similar event(s)
beyond our control.
BOOKINGS: We
accept all bookings made at least 72 hours (or more) prior to the check-in
date.
CONFIRMATION
AND ACCOMMODATION VOUCHERS: When you
book a hotel through this site You will receive an immediate confirmation email
with all details of your booking and cancellation dead line. Within 1 hour to
72 hours as stated on the confirmation email you shall arrange the payment on
line by credit card and reconfirm the reservation otherwise your booking will
be cancelled. When you pay and reconfirm your booking, applicable hotel
vouchers will be sent to the e-mail address provided to us. If applicable You
must print the Voucher and present to the hotel on check in. In case of
printing trouble please contact us immediately for corrective action. A
purchase with the name OPERA TRAVEL will
appear in your bank statement.
3.
PACKAGE BOOKINGS - TERMS AND CONDITIONS
-Package Booking Steps:
1.
Search to show packages.
2.
Select the option you prefer and book.
3.
Proceed to booking,
-Before
you proceed to booking check package description.
-Select
the type of room you prefer and book.
-If you have not already registered, please
complete your registration, (see registration steps),if you are registered,
please sign in.
4.
Confirm
your booking,
-Enter traveller’s details (surname / name / age).
- Agree with terms / conditions and confirm.
-Your
reservation is confirmed and you will receive an email.
5.
Pay on line and you will receive your
voucher by email.
SERCH
AND AVAILABILITY : Enter
number of persons , and dates and you get the available packages sorted by price.
PRICES: All
prices are in Euro (EUR) unless otherwise provided and inclusive of applicable
taxes. Prices are quoted (unless otherwise provided) to cover air
transportation, if applicable (unless otherwise provided), hotel accommodation,
specified meals, tour guide & sightseeing tours (if applicable) and land
transfers(if applicable), for each variation selected on a per person basis, as
specified in each Tour Operators Brochure (provided by the system). Prices are
accurate at the time of booking. If
taxes, fees or charges are introduced or increased the cost of the excursion
may be increased to cover this. Once the full price has been paid and the
Excursion Vouchers have been issued we will not increase the price to be paid
by You unless the Tour Operator who organizes and supplies the excursion also
increases the price of the said excursion. In this case we reserve the right to
pass the additional cost onto You.
DEPARTURE
AND ARRIVAL DATES: On the
Excursion Brochure (provided by the system) of each Tour Operator the departure
and arrival times are specified in detail. You and all members of your party
have to follow the specified schedule/program of the excursion booked. Failure
to do so does not give you the right to claim for unused services.
PACKAGE
DESCRIPTION: Every
effort has been made to provide accurate information, including photographs of
all excursion services featured on our site or supplied through our site. In
certain cases information and photographs provided by the Tour Operators may
differ from actual. All such information is provided by the Tour Operators. We
endeavour to feature excursion services of commonly acceptable standards but we
are not liable for any misrepresentation in the accuracy of information,
descriptions or photographs supplied by third parties. In certain cases
circumstances may necessitate changes or deviations from the excursion program.
All schedules, itinerary destinations, hours of arrival and departure, hotel
and/or land transfers, sightseeing tours and other components of the excursion
program are subject to change without prior notice and without reference to us
by the Tour Operators. If such eventuality materially affects Your enjoyment,
it is in both our interests for You to advise the management of the Tour
Operator immediately, get a written report from the management and if
corrective action is not taken or your complaint is not dealt with during Your
excursion, contact us upon your return for a complaint follow up.
CLAIMS: All
claims involving the excursion should be addressed to the Tour Operator for
immediate rectification.
TRAVEL
DOCUMENTS( passports, visas, health requirements, etc.): Each
country has its own entry and exit requirements. It is your responsibility to
make sure that You and the members of your party have and carry with them all
valid travel documents, as necessary.
INSURANCE: Adequate
insurance cover may exist from insurance companies according to each insurance
program's contract (i.e.,medical expenses, personal injuries, theft, etc.)
Through our Other Services module You may book and purchase on line one of our
insurance programs. We strongly recommend that You and all members of your
party are adequately insured as soon as You make a flight booking.
PAYMENT MUST BE MADE WITHIN 1 TO 72 HOURS
OF RESERVATION: The payment
for deposit and reconfirmation of the package booking must be made within a
certain time frame from the time the reservation was made. We shall
not accept your booking unless deposit and full payment is made as per time
limit given on the confirmation of the booking. Payment can be done by Visa and
Master debit or credit cards though the secure JCC Gateway system. A purchase
with the name OPERA TRAVEL will appear
in your bank statement. Cash and
cheque options are possible to individuals and/or Travel Agents when affecting
a booking and payment in person at our offices. Such cheque payments are
subject to clearance through our Bank. Payments by special agreement are
reserved for pre authorized accounts and/or Travel Agents. Following
payment we shall process your booking and advise You accordingly. In case of
non-availability we shall recommend alternative options and if not accepted by
You we will refund the amount paid by You immediately.
GROUPS: For a
group of 10 or more persons please send your request through our site or call
us.
CANCELLATIONS
AND/OR AMENDMENTS: If after
a confirmation has been given You wish to amend Your excursion arrangements You
must submit a written request to us. We shall do our utmost to effect the
change(s) but this is dependent on restrictions set forth by the Tour Operator
involved, and may attract a penalty or cancellation fee or the revised
excursion arrangements may cause an increase in costs.
CHANGES
BY US: There
may be occasional and valid reasons, in most cases beyond our control, when
changes have to be made and we reserve the explicit right to do so. In such
cases or In the event of a confirmed booking becoming unavailable, for reasons
beyond our control, we will do our utmost to notify You as soon as this
information is received by the Tour Operator. We shall also endeavor to offer
alternative excursion of similar duration and to the same or similar
destination. A full refund will be made immediately to your account if such
alternative excursion is not accepted by You.
FORCE
MAJEURE: We will
not be liable for any changes caused by natural disasters, threats of war,
weather conditions, industrial or labour disputes or any similar event(s)
beyond our control.
BOOKINGS: We
accept all bookings made at least 72 hours (or more) prior to the departure
date.
CONFIRMATION
AND PACKAGE VOUCHERS:When you
book a package through this site You will receive an immediate confirmation
email with all details of your booking and cancelation dead line and payment
plan. Within 1 day to 7 days as stated on the confirmation email you shall
arrange the payment of the deposit on line by credit card and reconfirm the
reservation otherwise your booking will be cancelled. When you
settle your booking, applicable package vouchers will be sent to the e-mail
address provided to us. If applicable You must print the Voucher and present it
to the Tour Operator Guide at the airport of departure (if applicable) or to
the Tour Operator Guide at the point of departure. In case of trouble when
printing the Package Voucher(s) please contact us immediately for corrective
action. A purchase with the name OPERA TRAVEL
will appear in your bank statement.
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